Refund policy

OUR COMMITMENT TO YOU

At our shop, we pour all our love and attention into creating the perfect garments for you. But hey, we get it - sometimes it just doesn't vibe with you or tickle your fancy. No worries, we've got you covered!

EASY ONLINE RETURNS/ EXCHANGES

If the item you receive doesn't quite hit the mark, no worries! You can return/ exchange it within 2 Days of receiving it. Just remember, love isn't always at first sight, so take a second look before making that decision! 😌

When you return an item, we usually deduct a flat INR 50/- as a Return Shipping fee from your refund. But hey, here's a fun twist! If you choose "Store Credit" as your refund option, the return fee won't be applicable. It's all about making the right choice, so choose wisely! 😉

STORE CREDIT VALIDITY: 90 DAYS

FOR EXCHANGES WE CHARGE RS.100/-

Make sure you've met these criteria if you want to make a return/ exchange:

  • Return/ Exchange Timing: Send that item back within 2 days of delivery. Don't be fashionably late!
  • Item Inspection: Keep it fresh: return the item in its original state - unworn, unwashed, undamaged, with tags and packaging intact 🌿
  • Please note: Stick to a simple try-on, & keep it as impeccable as the day it landed on your doorstep for a hassle free return/ exchange.
  • Heads Up: A slight variation in color (approximately 10-12%) may occur due to differences in screen resolution and camera lighting. Unfortunately, we are unable to accept this as a valid reason for exchanges or returns.

 

PROCESS TO INITIATE A RETURN/EXCHANGE:

We're all about keeping the breakup as smooth as a fresh jar of peanut butter. Here's the hassle-free scoop:

  1. Go to our Returns center and drop in your Order ID, email, or phone number.
  2. If you've got multiple items in your order, pick out the ones you want to RETURN/EXCHANGE.
  3. For returns: Choose a return reason and drop a note for the shop. (Communication is key!)
  4. For exchange: Choose the size/ style you want to exchange with. Sizes in exchange are subject to availability.
  5. Remember - Opt for "Store Credit" if you don't want to pay the return charges.
  6. Hit that Request button. Easy!

As soon as your request hits our inbox, we'll take a quick peek and give it the green light for pick up. Once your order lands in our warehouse, we'll give it the "eyes-on" treatment. If everything checks out, a refund/exchange will be making its way to you. 😊

You can always contact us for any return question at hello@divyadesign.in / divyadesigner2024@gmail.com.

 

INCORRECT / DAMAGED / DEFECTIVE / MISSING ITEM

Even though we do a thorough check before sending out our items, yet if, on the rare occasion, it falls under the "Faulty! Damaged! Wrong! Missing" category - let us know within 24 hours of delivery, & remember to include:

  • An unboxing video: Send us a few shots of your not-so-lovely unboxing experience at hello@divyadesign.in
  • Get us at least 3, clear pictures
  • Highlight in Red: Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
  • You must send us an image of the original labels and tags intact along with the invoice.

*Pro Tip: As soon as your shiny new package comes in, don't just rip it open. Grab your camera & document the unboxing process. This way, if anything is amiss, you'll have video evidence to help solve the problem with ease. So, keep calm & unbox on! 👍

We'll aim to resolve it as quickly possible. 

 

EXCEPTIONS / NON-RETURNABLE ITEMS

While we aim to be as accommodating as possible, there are certain exceptions and special cases where our returns policy does not apply. These include:

  • Items Marked as Final Sale / Clearance Sale: It's called final for a reason.
  • Items purchased as Bundle


 

FOR INTERNATIONAL ORDERS

We unfortunately cannot accept returns or exchanges for international orders, which we know is a bummer!
But here's some good news - if your items arrive damaged or defective, don't worry! Simply email us at hello@thedbias.com within 48 hours of receiving your order.
Have questions? Reach out to us at hello@thedbias.com for all the answers.
For International Orders, prepaid payment methods are the only option! ✨

 

REFUNDS

Refunds are processed only when we receive your returns, which usually takes 3-4 business days. Here's a lowdown on the refunds:

  • For Refund to Original Payment Method: 5 - 10 Business Days.
  • For Store Credit as refund: 3-4 Business days. (Remember📌: Full Refund without deducting Return Shipping charges). Store Credit will have a validity of 3 months.
  • For COD Orders: Mail us your bank account information & your refund will reach you in 5-10 business days. OR simply opt for store credit.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@divyadesign.in